If you do not contact Dyson Customer Service prior to shipping, Dyson reserves the right to deny service in its sole discretion and is not responsible for returning, repairing or replacing your machine. The replacement machine will adopt your original machine’s warranty. If your machine is lost or damaged beyond repair while in Dyson’s possession, we will replace the machine at no cost to you. Prior to shipping, you must contact Dyson Customer Service (see for additional details) to obtain a carrier shipping label and confirm your proof of purchase. If you are unable to visit a Dyson Service Center, you may ship your Dyson machine to Dyson for service and/or repair. You may visit a Dyson Service Center to have your Dyson machine serviced and/or repaired.
By submitting your Dyson machine for service, you agree these Terms and Conditions will govern the repair of your product. Please read the terms and conditions carefully. These are the terms and conditions that will apply when you need us to service or repair your Dyson machine.
